/Carizma Motors customer reviews in Lubbock TX
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Micheal my car salesman was helpful, friendly, and very patient. And Greg went above and beyond to make sure I got into a car I was comfortable with and actually fit was I was looking for. Thank you Carimza staff for all your hard work. Merry Christmas
I deal with only the Upland location.. Let me tell you why... Victor and Mac are so awesome and helpful. Regardless of what I need they always go above and beyond to ensure my satisfaction. I ran into a dilemma and needed a different vehicle..I was looking for an SUV and Upland didn't have any. So they told me to see if I liked any from the other locations..so I went to Frankford and really expected to get the service that I get from Upland... Well that didn't happen..I was overly surprised that the salesman Kimbo.. ( whom I spoke with on the phone a few times).. Really wasn't that interested in finding me a vehicle..I asked him a lot of questions about the truck he showed me and it was liked the more I asked the more frustrated he was...and the more fishy his answers were... The truck that he showed me that apparently was " in great condition and very nice"..was not at all what he was telling me by the end of the conversation I found out that the truck needed alignment.. It had a knocking sound and the AC was broke... So I passed!.. I got tired of the fishy answers and he got tired of the questions.. He told me that If I had anymore questions that I could just talk to Mac.. So much for teamwork..but of course that experience was not as bad as the downtown location... Where do I start?.. I know they are located downtown but it was definitely the worst experience that I ever had... I showed up to test drive a couple of cars I was interested in .. The lot porters were moving the cars around... So my husband asked who we needed to speak to and the guy tells me .. " one of those MF..ers in there".. We both looked at each other like this should be interesting..little did I know we were going to have to be lot porters too.. So we go inside... No salesmen in sight... It was like a ghost town.. We saw a lady in the corner office and asked we could speak to a salesperson.. She called one to the front.. We asked him a few questions.. And he told me that I could just go try them out since the keys were in them... So we headed outside.. The car we wanted to test drive was wedged between 2 other cars.. Instead of the salesman coming out to help or pull the car out for us.. My husband and I had to get in 2 different vehicles and try to figure out how to get the car out... This was crazy... I mean really we were there to buy a car...not play lot porters for the day... WORST EXPERIENCE EVER!... So back to Upland I went.. Thank you Victor and Mac for being the best part of my customer experience.... You guys really shine and know how to treat your customers... I will continue my relationship with Carizma because of you two!!.. Thank you for your great service... So if your gonna buy a car... Go visit Victor and Mac they will take care of you.... More
Kimbo was awesome and was able to get me into a car quick. He was kind and professional and I recommend you visit him at Carizma. I know he will take care of anyone he deals with.
Great experience. Customer service was great. Walked in and came out with what I wanted in a timely manner.
Mac got my cousin what he wanted and the price is higher but given the situation it's pretty good no one els could help and Mac and Carizma did.
Thanks to carizma I drove off in a great car ! They helped with everything I needed help with . Cory spencer was my sales person An he was awesome . I recommend every body to go to carizma if their looking for good affordable cars!
Awesome staff. Got me in a car that I love! Thanks Carizma
Sean P Kiernan
I have been in search of a car n no one could approve me from the small dealership to the big n overrated ones I just stop n look at what they had not imagining that I would be leaving in a car yesterday ...Glenn u r awesome I was approved in 4mins n I was shocked n very blessed so I like to send everyone n anyone to them ..good bad or no credit they will get u approved
After searching for weeks I decided to give carizma a try. Well I can say I was very happy, Glen was very helpful and wasn’t forceful on his selling. I told him what I was looking for and he right away helped me out. I got the deal closed in less than 2 hours while Reagor dykes gave me the run around for a week. So glad I went to look for a vehicle with carizma and my payments are very reasonable. I look forward to doing business with you in the future!
Genaro is the best he goes out of his way to help out any person who is going through difficult times and makes sure he puts a smile on You! Thank you Genaro for everything you did to help me out, but many blessing to you and your family coming up bro. People please and I hope y'all get Genaro as your financial rep on your vehicle from Carizma!