I deal with only the Upland location.. Let me tell you why... Victor and Mac are so awesome and helpful. Regardless of what I need they always go above and beyond to ensure my satisfaction. I ran into a dilemma and needed a different vehicle..I was looking for an SUV and Upland didn't have any. So they told me to see if I liked any from the other locations..so I went to Frankford and really expected to get the service that I get from Upland... Well that didn't happen..I was overly surprised that the salesman Kimbo.. ( whom I spoke with on the phone a few times).. Really wasn't that interested in finding me a vehicle..I asked him a lot of questions about the truck he showed me and it was liked the more I asked the more frustrated he was...and the more fishy his answers were... The truck that he showed me that apparently was " in great condition and very nice"..was not at all what he was telling me by the end of the conversation I found out that the truck needed alignment.. It had a knocking sound and the AC was broke... So I passed!.. I got tired of the fishy answers and he got tired of the questions.. He told me that If I had anymore questions that I could just talk to Mac.. So much for teamwork..but of course that experience was not as bad as the downtown location... Where do I start?.. I know they are located downtown but it was definitely the worst experience that I ever had... I showed up to test drive a couple of cars I was interested in .. The lot porters were moving the cars around... So my husband asked who we needed to speak to and the guy tells me .. " one of those MF..ers in there".. We both looked at each other like this should be interesting..little did I know we were going to have to be lot porters too.. So we go inside... No salesmen in sight... It was like a ghost town.. We saw a lady in the corner office and asked we could speak to a salesperson.. She called one to the front.. We asked him a few questions.. And he told me that I could just go try them out since the keys were in them... So we headed outside.. The car we wanted to test drive was wedged between 2 other cars.. Instead of the salesman coming out to help or pull the car out for us.. My husband and I had to get in 2 different vehicles and try to figure out how to get the car out... This was crazy... I mean really we were there to buy a car...not play lot porters for the day... WORST EXPERIENCE EVER!... So back to Upland I went.. Thank you Victor and Mac for being the best part of my customer experience.... You guys really shine and know how to treat your customers... I will continue my relationship with Carizma because of you two!!.. Thank you for your great service... So if your gonna buy a car... Go visit Victor and Mac they will take care of you.... More
Over a month ago
The most best place to get a used car I gone in talked to Adam and he got me a sweet deal on a used Nissan Altima with 139,000 miles with hail damage and has baseball size dents on the rear quarter panel for only 22,000 dont forgot this car is retail new at 24,000 and this car is probably only worth 8,000 at most I really recommend this place if your a first time buyer from this car lot....TRUE STORY ppl do your home work before you get a used car make sure your getting a good deal.
Over a month ago
I just want to say this was by far the best car buying experience i have had. I have not one bad thing to say about my car buying process. The staff is very helpful and professional. I highly recommend Jay or Layne on your next car purchase both are outstanding. Glenn was professional and made the finance process fast and easy. The front desk Receptionist Alexis was awesome.
Over a month ago
The staff is very friendly and eager to help. The actual time it took to go through the car buying process was quick. If you are like me and don't have the strongest credit score, the financing department will find a payment plan that suits you.
Over a month ago
I walked in wanting a specific car that they didn’t have wanted to look at a vehicle they had was pretty much sold on it and told the car sales man Mac that that was what I wanted quickly informed me I didn’t want it it need to go back in the shop and showed me another vehicle that I in fact feel in love with my first time ever to have a great experience buying a car wasn’t a headache at all we all laughed and cut up the whole time doing the paper work pretty simple short and was outta there in... More
Over a month ago